Returns
Not satisfied with your order?
If for any reason you are not satisfied with your order, please contact us. At Bliss, we strive to ensure our customers are 100% satisfied with the product they have purchased from our suppliers. If you're experiencing issues with shipping or the product and feeling frustrated, reach out to us, and our team will assist you immediately.
How can I return my order fully or partially?
If you decide to return your products within the 14-day cancellation period, we will refund the full amount of your order within 5 business days after receiving the product. Unfortunately, we cannot reimburse the return shipping costs.
Follow the steps below to return your product:
- Send an email to info@bliss-london.com to inform us that you wish to return your order or part of it.
- Wait for a response from our customer service to see if we can accept the return. You will also receive the return form.
- If we can accept your return, follow the steps below.
- Neatly and safely package the returned product, preferably in the original packaging.
- Send the package to the return address provided by our customer service and send the track & trace code to our customer service.
- Once your package has arrived and been inspected, we will refund the costs of the returned products through the payment method you used.
Products that meet one or more of the following conditions unfortunately cannot be returned:
- Sealed products: If the seal is broken, these products cannot be returned.
- Products made by the seller according to consumer specifications (custom work); clearly personal in nature; that by their nature cannot be returned.
- Products in the categories “Beauty,” “Children & Baby,” and “Sports” cannot be returned due to COVID-19 hygiene measures. However, this is possible if the product is still in its original packaging.
Damaged products on arrival
We’re sorry! Unfortunately, products can get damaged during transport. If you have received a damaged or incorrect product, please contact us within 30 days of receiving the product. After this period, the return window will expire.
For the fastest solution, send us an email with a photo showing the damaged part of the item. Photos are best taken on a flat surface where the label and defect are clearly visible. We will use this information to help with your order and prevent future errors.
In the case of defective items, we will always send a new package for free the first time and, unfortunately, cannot offer a refund. If the mistake happens a second time, we will refund the full purchase amount.
If you have any questions about products damaged on arrival, you can contact us at info@bliss-melbourne.com.
Product malfunctions or defects after use
How frustrating! Unfortunately, product malfunctions can occur over time. This must be a genuine defect, meaning the part is broken and no longer meets the manufacturer’s specified standard. Wear and tear parts are excluded from product defects or faults. Wear and tear parts include:
- Drive belts
- Batteries
- Brake pads and discs, brake drums
- Chains, light bulbs, ignition caps, tires, and inner tubes
- Moving parts in the broadest sense
If you have any questions about product malfunctions or defects after use, please contact info@bliss-london.com.
Frequently Asked Questions about our Return Policy
If you are in doubt, here are some frequently asked questions about our return policy:
How long is the return period?
You can return a product within 30 days of receiving your order.
How long will it take to receive my refund?
Once we have received, inspected, and confirmed that the products are unopened, the full amount will be refunded to the original payment method. All customers must contact us once the package has been returned and provide us with the tracking information so we can process the refund. Please note that most financial institutions take 5-7 business days to process the refund.
Why can't beauty and health products be returned?
Below is a list of hygiene products that cannot be returned or refunded (the list is not exhaustive): underwear, bikinis, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and refuse the return of beauty and health products to ensure the safety of our customers. We are not alone in this. Other beauty and health product suppliers also refuse returns for the same reasons. However, you can return the product if it is still in its original packaging.
In general, products cannot be returned if one of the following conditions applies:
- The buyer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
- The delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the intermediary’s instructions and/or on the packaging;
- The defect is wholly or partially due to government regulations or regulations issued regarding the nature or quality of the applied materials;
- Hygiene products cannot be returned or refunded, at least not under current COVID-19 measures. However, you can return the product if it is still in its original packaging.
Do I have to pay for return shipping?
Yes, all customers are responsible for the return shipping costs. We recommend sending your return with Track & Trace as we cannot take responsibility for lost returns.
Can I return my product without contacting you?
No. You must contact us before returning the product as the return address may differ from where your order originally came from.
How can I contact you?
You can reach us via email at info@
My order is damaged, what should I do?
To find the fastest solution, it’s best to attach a photo showing the poor quality or damaged part of the item. The photos are best taken on a flat surface where the label and defect are clearly visible. We will use this information to help with your order and prevent future mistakes.
If you receive a damaged or incorrect product, please contact us within 14 days of receiving the product. After this period, the return window will expire.